Customer Service

Shipping Information

For those customers getting their orders delivered, please ensure that you provide the shipping address with your order. Shipping charges will then be calculated based upon the size of your order and delivery location. Freight charges will be calculated at checkout once you have completed your billing information. Your details will not be stored until payment has been processed.

Please allow up to 5 days for delivery of goods. Note, shipping time and costs will be determined by your location and distance. We are based in Melbourne but we can ship anywhere in Australia. We use a courier service or Australia Post.

Your details will be deleted from our database once the order is dispatched.

Privacy

At Pakenham Hydroponics, our aim is to be professional and discreet.

When your order is delivered, it arrives safely and in plain packaging, regardless of how big or small. All packaging is discreetly labelled.

Warranty & Returns

Please choose your products carefully, as Pakenham Hydroponics does not accept returns based on either an incorrect choice or a change of mind. If you have any queries about a product you would like to purchase, please contact us to discuss your concerns before you buy.

Pakenham Hydroponics will honour all manufacturers warranties subject to the terms and conditions of those manufacturers, however warranty does not cover abuse, neglect, improper care, loss or damage from incorrect usage.

Warranty claims will be processed at our discretion as a refund, repair or replacement. If products need to be returned to us for warranty purposes, please TELEPHONE, E-MAIL or FAX us with the RECEIPT/INVOICE NUMBER, DATE OF PURCHASE and a brief description of the fault. We will then issue you with a PRODUCT RETURN NUMBER. All returns should be in original packaging and have the RECEIPT/INVOICE NUMBER, DATE OF PURCHASE, and PRODUCT RETURN NUMBER enclosed. The PRODUCT RETURN NUMBER should also be written on the outside of the package for easy identification purposes.

Please note that we will only pay postage for item being returned to you under warranty. You will be responsible for postage fees for item sent to us.

Contact Details
Email: admin@pakenhamhydroponics.com.au
Phone: (03) 59409047
Fax: (03) 5940 0934

Ordering and Billing Options

Whether you choose to have your order delivered, or want to pick up your order in store, there are several payment options open to you.

PAYMENT BY DELIVERY
For customers getting their orders delivered, payment can be made by: BANK DEPOSITS, ELECTRONIC FUNDS TRANSFER, CREDIT CARD.

1. IN STORE PICK UP
If you wish to pick up your order, you can pay in person by EFTPOS, CASH or CREDIT.

2. CREDIT CARD OPTION
If choosing to pay via credit card, this method will take you to Paypal payment processing. This is a simple and secure method of payment.

3. ELECTRONIC FUNDS OPTION
If you choose this option we will provide you with a purchase order and our bank account details. Please ensure you put the purchase order number in the description field when doing this transaction.

Insurance for your order

Please be aware that any damage sustained by goods during transit after they have been dispatched from Pakenham Hydroponics becomes the responsibility of you as the purchaser.

We recommend you insure your purchases for security. Insurance is an optional extra, if you would like to include insurance on your purchase order, please let us know. Insurance is charged at $5.60 per every $100 of purchase value, or part there of.

Disclaimer

Information contained in this website is made up of suggestions, reports and tips which the customer is welcome to use. This information comes from two main sources. One is industry knowledge, the other, information distilled from the accumulated experiences of Pakenham Hydroponics, its customers and its associates. The information contained in this site, is therefore, intended as a guide only. It is not to be taken as an all-encompassing hydroponic growing. Pakenham Hydroponics does not accept any responsibility for unrealised expectations on the part of the customer using our products and/or information contained herein. In addition, many factors outside the scope of just products and guidelines, contribute to the success or failure of hydroponic growing, and as such, Pakenham Hydroponics does not make any guarantees of positive outcomes as a result of the customer using our products and/or the information on this website alone.

Liability for any damage to property, or injury to persons, resulting from the use, or misuse, of any of our products is assumed by the customer/user, who must ascertain the suitability and/or safety of the products for his/her use.